The terms and rules that govern your use of Markzento's website and digital marketing services.

1. Definitions

• "Markzento", "we", "us", "our" refers to Markzento Digital Marketing Agency, based in Shoukat Town, Lahore, Pakistan.
• "You", "client", "user" refers to any person or business accessing our website or using our services.
• "Services" refers to digital marketing services including SEO, Google Ads, Meta Ads, social media marketing, web design, branding, content marketing, and AI marketing solutions.
• "Website" refers to www.markzento.com and all its pages.

2. Use of Our Website

By using our website, you agree that you will:

• Provide accurate, current, and complete information when filling out forms or contacting us.
• Not use the website for any unlawful, harmful, fraudulent, or infringing purpose.
• Not attempt to disrupt, hack, or gain unauthorized access to our systems or data.
• Not scrape, copy, or republish our content, designs, or branding without written permission.
• Not use automated bots or scripts to access the website in a way that damages or overloads our servers.

3. Our Services

Markzento provides digital marketing services as described on our website. The scope, deliverables, timelines, and pricing of each engagement are defined in a separate proposal, agreement, or invoice agreed upon between us and the client. In case of any conflict, the specific service agreement takes precedence over these Terms.

We reserve the right to:

• Modify, suspend, or discontinue any service at any time with reasonable notice.
• Refuse or cancel a service engagement if a client breaches these Terms or engages in unethical behavior.
• Subcontract specific tasks to trusted third-party specialists while remaining accountable for the overall deliverable.

4. Client Responsibilities

To enable us to deliver our services effectively, clients agree to:

• Provide timely access to required accounts, assets, brand materials, and information.
• Respond to our requests and approvals within reasonable timeframes.
• Ensure they have the legal right to use all content, logos, and materials they provide to us.
• Make payments on time as per the agreed schedule.
• Not engage in any activity that could harm our reputation or violate platform policies (Google, Meta, TikTok, etc.).

5. Payment Terms

Pricing for our services is outlined in the proposal or invoice provided to each client. Unless otherwise agreed:

• Monthly retainer plans are billed in advance at the start of each billing cycle.
• One-time projects require a 50% advance payment before work begins, with the balance due upon delivery.
• Ad spend budgets are separate from our management fees and must be funded directly by the client.
• Late payments may result in service suspension and a late fee of 2% per month on overdue amounts.
• All payments are non-refundable except as outlined in our Refund Policy.

6. Intellectual Property

Upon full payment of all dues, the client owns 100% of the custom assets, content, and deliverables we create for them, including websites, graphics, ad creatives, and copy. However, the following remain the property of Markzento:

• Our proprietary methodologies, templates, frameworks, and tools.
• Our logo, brand name, and all content on www.markzento.com.
• The right to showcase the completed work in our portfolio and case studies, unless a non-disclosure agreement is signed.

7. Results Disclaimer

While we use proven strategies and best practices, digital marketing results depend on many factors beyond our control, including market conditions, competition, product or service quality, seasonality, and platform algorithm changes. We do not guarantee specific rankings, traffic, leads, or revenue. Our commitments are based on effort, expertise, and transparency, not absolute outcomes.

8. Confidentiality

We treat all client information as confidential and will not disclose it to third parties except as required to deliver the agreed services or as compelled by law. Both parties agree to protect each other's confidential business information obtained during the engagement.

9. Limitation of Liability

To the fullest extent permitted by law, Markzento shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of our website or services. Our total liability for any claim shall not exceed the amount paid by the client to us in the three months preceding the claim.

10. Termination

Either party may terminate a service engagement with 30 days written notice. Upon termination, the client is responsible for all fees incurred up to the termination date. Prepaid monthly fees for unrendered services will be refunded on a pro-rata basis. We may terminate access to our website immediately for any violation of these Terms.

11. Governing Law

These Terms & Conditions are governed by the laws of the Islamic Republic of Pakistan. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Lahore, Punjab, Pakistan.

12. Changes to These Terms

We may revise these Terms & Conditions at any time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.