How Markzento collects, uses, and protects your personal information when you use our digital marketing services and website.

1. Information We Collect

We collect information in the following ways:

• Information you provide: When you fill out our contact form, request a free consultation, subscribe to our newsletter, or message us on WhatsApp, you share your name, email address, phone number, company name, service of interest, and message.
• Automatic information: When you visit our website, we automatically collect your IP address, browser type, device information, pages visited, time spent, and referral source using cookies and analytics tools like Google Analytics 4.
• Marketing data: If you become a client, we may collect campaign performance data, website analytics, ad account access, and related metrics needed to deliver and report on our services.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide free consultations and audits.
• Deliver digital marketing services including SEO, ads, social media, and web design.
• Send you proposals, invoices, reports, and important account notifications.
• Improve our website, services, content, and user experience.
• Send marketing emails and growth insights (you can unsubscribe at any time).
• Comply with legal obligations and protect against fraud or abuse.

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to remember your preferences, analyze traffic, and deliver a personalized experience. Cookies are small data files stored on your device. You can control or disable cookies through your browser settings, though some features of our website may not function properly without them.

We use the following types of cookies:

• Essential cookies required for the website to function.
• Analytics cookies to understand how visitors use our site.
• Marketing cookies to show relevant ads on third-party platforms.

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your data only in these limited situations:

• With trusted service providers (e.g., Google, Meta, hosting providers) who help us operate our business, under strict confidentiality.
• With your consent, for example when you ask us to run ads in your ad accounts.
• To comply with legal obligations, court orders, or government requests.
• In connection with a merger, acquisition, or sale of our assets, subject to confidentiality.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information, including SSL encryption, secure servers, and restricted access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by emailing us at info@markzento.com.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.
• Withdraw consent for data processing where consent was given.

To exercise any of these rights, please contact us at info@markzento.com or +92 329 8046640. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites such as Google, Facebook, Instagram, and Shopify. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.

9. Children's Privacy

Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: info@markzento.com
• Phone / WhatsApp: +92 329 8046640
• Address: Shoukat Town, Lahore, Punjab, Pakistan
• Hours: Monday to Saturday, 9:00 AM to 7:00 PM PKT